Recorded conversations prevent many disputes

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Today, many people repeatedly have to obtain new expert assessments – whether for care compensation, disability insurance (DI) benefits, or other support claims. These assessments cost time, money, and energy. Often, it is only a matter of proving something that has long been obvious and well known.

With the MEDIFACT package, the electronic patient record (EPR), and the personal trackers, this will fundamentally change. All important information – medical data, relevant images, and selected voice recordings – are stored there securely and in encrypted form. Unnecessary or irrelevant content is deleted so that only what truly matters remains.

An example shows what this is about:

A mother goes to the doctor with her son. During the personal conversation, the doctor already recognizes that the child needs special support. In the past, a separate expert assessment would have been required to determine whether additional care benefits should be granted.

In the future, the doctor can simply have relevant information documented via MEDIFACT and make the right decisions based on these findings. For this purpose, he provides the mother and her child with a personal tracker and a patient tracker each. The child’s voice, the mother’s words, and the doctor’s observations – all of this creates an authentic and verifiable picture of the situation. A new expert assessment is no longer necessary because the evidence already exists.

These voice recordings are particularly valuable. They not only show that a disorder or impairment actually exists, but also what care services relatives provide every day.

Absolute data security is guaranteed:

All voice recordings are transmitted and stored using state-of-the-art end-to-end encryption. This means that no one – neither third parties, nor authorities, nor even the provider of the recording device itself – can listen to, alter, or decrypt the conversations. The data is transmitted exclusively via a highly secure encryption technology directly into the MEDIFACT system. MEDIFACT immediately deletes all conversations and anything that is not part of the report. From that moment on, they can only be accessed and evaluated by expressly authorized professional bodies and the persons concerned (caregivers and patient).

It is therefore clear: these audio recordings have nothing to do with surveillance or “informing”. They serve solely to reflect real life and the actual care provided – openly, humanely, and in a tamper-proof manner.

This tamper-proof nature is crucial. In the past, certain expert companies working on behalf of major insurers – including SUVA – came under massive criticism because their assessments were often one-sided and favorable to insurers.

The best known among them, PMEDA Ltd., was even charged with fraud and document falsification. Such abuses have severely undermined the trust of many affected persons.

MEDIFACT draws the lesson from this: expert assessments belong in the hands of a neutral, data-protected, and verifiable system – free from economic interests. Only in this way can justice be restored.

This also makes it possible to use the recordings later – of course in compliance with data protection – for comparable cases. If someone applies for similar support years later, reference can be made to existing cases without having to create a new expert assessment each time.

This saves costs, reduces bureaucracy, and protects those affected from unnecessary burdens.
More importantly, it restores trust in a system that puts people at the center – not paperwork.

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